The LDS Leather Difference

Knowledge, Skill, Craftsmanship, & Service

LDS Leather Company is a small family business situated in the heart of leather country. Our family has a long history of training, working with, competing with, living with and loving dogs. As a result, we certainly understand that all dog lovers deserve far better for themselves and their dogs than the run-of-the-mill mass produced leather equipment sold by other dog supply stores. Every piece of equipment you select from LDS Leather is made right here in Oklahoma, USA by our family for yours. Each piece is beautiful, comfortable, durable, tough and going to last a long time.

Placing an Order

We are continually adding more products to our Shopping Cart System for ordering online. Since we are a custom leather shop and design and produce so many unique and one-of-a-kind products, we will never be able to provide online ordering for everything. So, while we are updating or if you need something you don't find in our online system, please order by phone, email or fax. You can reach us by phone from 9:00 a.m. to 5:00 p.m. Monday through Friday central time. You can order by fax 24hours per day 7 days per week.

Payment Options

Shipping

We're FAST FAST FAST!!!

• Need to know your shipping costs? When shopping online, just add an item to your basket and then enter your zip code into the shipping estimator. You can ask for a shipping estimate each time you add an item to your basket.
• Most non-customized orders ship within 1 business day.
• For hand made or custom items, estimated shipping time will be provided at the time of order.
• Custom service dog harnesses usually ship within one week.
• If you give us an incorrect address and UPS has to correct it to be able to deliver, they will charge us $10. Then we will charge you $10 and your delivery will be delayed. Please be sure that your address is complete and accurate.
• We ship using USPS priority, USPS Express, UPS Ground, UPS 3 Day, UPS 2nd Day, and UPS Next Day. Your package is insured and trackable. We'll email you when your package ships and when it is delivered.
• USPS Express, UPS Next Day, 2-day and 3-day non-custom and non-personalized orders submitted by 3:00 p.m. Central Time on a weekday usually ship the same day!
• Be sure to be available to receive your insured package. If it is returned to us unclaimed, refused or return to sender, you will not receive a refund and you pay to re-ship.
• We ship to the United States, Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Great Britain, Greece, Hong Kong, Iceland, Ireland, Israel, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, and Switzerland.
• Minimum shipping to Canada is $30.00. Minimum shipping to other countries is $60.00.
• Shipping charges may not reflect actual carrier fees but may also include handling, processing and other fees.
• We ship Monday through Friday. By the weekend, our dogs seem not to remember who we are. We don't ship on these holidays: New Year’s Eve, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas.

Returns / Exchanges

• Did we send the wrong thing? Did the right thing arrive defective or damaged? Then just Contact Us and we'll take care of it.
• Hand crafted leather items are not eligible for return or exchange. If you return them, they will be donated to rescue and you will not receive a refund.
• Items that have been personalized with embroidery, engraving, patches or other personalization are not eligible for return or exchange. If you return them, they will be donated to rescue and you will not receive a refund.
• Do not return damaged, dirty, hairy, slobbery, teeth marked items or items that smell like smoke. You wouldn't want to receive an item in bad condition and nobody else does, either. If you do, we'll donate them to rescue and you will not receive a refund. In short, if your dog has messed it up, it belongs to your dog.
• All items accepted for return are subject to a 20% restocking fee.

To Return Something

• A return authorization number is needed. To get one, contact us by clicking here. Please also include a note with your name, address and order number so we can find your account. Please insure your return so if it is damaged during the trip back, you aren't liable. If we don't get it or if it's damaged by your shipper, we can't refund your money. We do not refund shipping and handling costs for the original order. You pay to return the product.
• If you ordered the wrong item or size and it is eligible for exchange, please place a new order for the correct items and return the wrong one for a credit. Please do not ask for an exchange with your return.
• Please note that leather is a naturally occurring material and may have range or game marks that add to the interest and character of the leather. Range and game marks and the repair of these marks by the tanneries that provide both finished and unfinished leather hides are not considered defects.
• Be sure to provide accurate measurements for all items that require measurements. Items that don't fit because of inaccurate measuring belong to you. We'll always try to adjust if we can but adjustments are not always possible.

Cancelling a Custom Order

The following is the privacy policy for LDS Leather Company, LLC. In this policy, we describe what personal information we collect on our site, how we use it, and your options regarding information we may collect about you. If you have questions about this policy, please feel free to Contact Us.

Without exception,
LDS Leather Company will not sell, trade or rent your personal information including your address, e-mail, or accounting information to any other entity, no matter what. We will not contact you about issues other than an order placed without your permission. We value our own privacy and we respect yours. We use the information you provide to process orders and to create a more personalized shopping experience. Unless you specifically and knowingly provide such information, LDS Leather Company will not collect any personal information about you.

Information collected from all visitors
While you are browsing the LDS Leather Company Web site, anonymous information will be gathered in our computer system log files. This information does not allow us to identify you personally. For example, such information may include the type of Internet Browser you are using and the pages visited. This information enables us to make improvements to our web site and your shopping experience.

Information collected if you make a purchase
When you purchase something on our site, we collect personal information from you including your shipping address, credit card number and the email address to use for order confirmation. This information is collected using encryption technology to prevent any third party from intercepting the information. Your credit card information is only used for completing the purchase transaction and is retained only as necessary for legal and administration purposes.

Information collected if you subscribe to our newsletter
If you subscribe to our newsletter (a double opt-in process) we'll collect your email address. We will not sell, rent, trade or in anyway share your email address with any other entity. When you unsubscribe your email address is deleted from our subscription list.

Updates to our policy
As our Web site evolves over time or our data handling policies change, we will update this privacy policy. Changes made to this policy will be effective immediately following the posting of the new policy on the Web site. If we make significant changes to our data handling practices, we will make efforts to notify our active customers in other reasonable ways that may include an administrative email or other notice. This privacy policy will be governed by the laws of the United States and the State of Oklahoma. By using our web site, you consent to the collection and use of this information by LDS Leather Company.

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