Company Policies, Legal Notices and Disclaimers

The following policies, notices and disclaimers pertain to LDS Leather Company, LLC, hereinafter referred to as "the company", its representatives, assigns and heirs.

Privacy Policy

We pride ourselves in providing a secure business where you can shop. None of your personal information including but not limited to address, telephone number, credit card information or other billing or payment information, will ever be shared, loaned, sold, or otherwise provided to any other company or individual, except as required by law, for any purpose.

Methods of Payment

We accept Master Card, Visa, American Express, cashier's checks, money orders and wire transfers. We do not accept personal checks. Purchase orders are handled on an individual basis.

Order Completion

It is important for you to know that we are a small family custom tack and leather shop. For the most part, we work orders in the order they are placed. While our service dog vests, coats, patches and other fabric products as well as our line of motorcycle gear generally ship in just a day or two and service dog harnesses are given priority status due to the nature of the need, you can expect to wait on average from 10-30 days and sometimes longer for most of our hand-crafted leather products. The time it takes to complete each order depends on the project itself as well as the projects that are ahead of yours. Please be patient. We promise to make the products worth your wait. We do ask that, in the interest of giving us as much time as possible to work on projects,please try to refrain from calling for order status. Until your project reaches the top of our shop schedule, the status of your order will remain the same; that is, on the schedule and moving up steadily. You will not be billed for your order until your project is begun. Once billed, most projects ship in just a day or two. We do sincerely thank you for your patience.

Shipping

Occasionally it is not possible to ship to an address other than the credit card billing address of record. We, therefore, reserve the right to ship to the credit card billing address, even if an alternate ship to address has been provided.

Order Accuracy

We are dedicated to making for you exactly what you want within the limits of our design and materials policy and in insuring that all items fit correctly to the measurements you provide. To that end, to insure the accuracy of order details and to assist with any questions that may arise concerning those details, all telephone orders are recorded.

Refunds and Returns

Service Dog Vests, Patches and packs

•If you need help in determining the correct size vest or pack for your dog, please do not hesitate to phone as we are glad to assist you.

•If you have ordered the wrong size or color service dog or therapy dog vest, and if it is new and unused, totally clean, free of all dog hair and doggie smells, and if it has not been embroidered or otherwise customized, simply place an order for the correct size and color. Phone us for a merchandise return authorization once the correct order has been placed and return the original vest for a credit. A 15% restocking fee will apply.

•If we sewed patches on your vest for you, a $3.00 fee for each patch we must remove will apply.

•Any items that have been embroidered are not eligible for exchange.

•Any item that is used or damaged, is dirty or has animal hair or smells on it will not be eligible for exchange.

Leather Products

•None of our leather products is mass manufactured. Instead, each item you order is custom made for you, by hand, at the time of order. While we do not provide refunds for our custom made leather projects, your satisfaction is very important to us. To that end, we will happily repair or replace any item found, at our sole discretion, to be incorrect or defective.

•Please note that leather is a naturally occurring material and may have range or game marks that add to the interest and character of the leather. Range and game marks and the repair of these marks by the tanneries that provide both finished and unfinished leather hides are not considered defects.

•Please be sure to provide accurate measurements for all items that require measurements as errors in fit that are due to inaccurate measurements may not be able to be adjusted. Adjustments that can be made will be done so at our usual hourly shop fee.

Returning an Item for Repair or Exchange

If you need to return an item to us for repair or exchange, here's what you need to do:

•Look over your order carefully as soon as it arrives.

•In the unlikely event that there is a problem with your order, you must notify us in writing by email within seven (7) days of the day you receive your order. Please provide detailed information about the problem and request a merchandise work order number or exchange number.

•With your work order or exchange number written prominently on the outside of your parcel, ship it back to us within ten (10) days of receiving your authorization number.

•Parcels that do not bear a valid authorization number will be refused so don't forget to put it on the outside of your box.

•We won't be responsible for lost or damaged items so please remember to insure your parcel against loss or damage when you send it to us.

•We do not provide cash refunds for our products.

Undeliverable or Refused Parcels

Once an order is placed with us, it will be filled within the limits of our shop work schedule unless the project is cancelled within the limits of our cancelation policy. Any merchandise that is returned to LDS Leather Company marked as undeliverable, return to sender or refused will not be credited. Instead, the refused merchandise will be donated to a shelter or rescue organization of our choice in your name unless you make arrangements for re-shipment.

Rush Policy

While you may certainly request a rush for your project, there is no guarantee that your rush job will be accepted. Rush jobs are accepted only if our shop schedule permits. Fees and delivery times for all accepted rush jobs will be arranged on an individual basis. All rush fees are in addition to the cost of the products, as well as any and all shipping, handling and insurance costs. For all shipments, including rush orders, we cannot be held responsible for delivery delays that are due to errors or delivery date changes made by DHL, UPS, Federal Express, the United States postal service or any other carrier or delivery service.

Cancellation Policy

For credit card orders, your account will not be billed until your order is cut. Once your order is cut and billed, the order cannot be cancelled, but will be completed and shipped to you. All cancellations must be made in writing by email. Please be sure to keep the original cancellation email for future reference. Telephone cancellations will not be accepted.

Web Site Pricing

Because of occasional increases in the cost of materials and shipping or insurance costs, prices are subject to change without notice. LDS Leather Company reserves the right to ship parcels with insurance, delivery confirmation and/or signature confirmation. Actual cost of these services plus handling fees will be added to your quoted order total estimate.

Design and Materials

The LDS Leather Company reserves the right, in its sole discretion, to alter or change any design for any reason, including but not limited to the following:

Product Liability Disclaimer

It is the customer's responsibility to determine the suitability of any product offered by the company. The company, its employees and agents assume no responsibility or liability for damages arising from use of any product produced or sold by the company, beyond repair or replacement of the product, should it be found, at the sole discretion of the company, to be defective. The company, its employees and agents, assume no responsibility or liability for damages to any individual, any animal, or any property, public or private, that may arise from the proper or improper use of any product produced or sold by the company.